Come dive with us! Book your diving courses online now!

  1. Home
  2. Policies

  Course Policy  

  • The student commits to the original course schedule signed up with Pacific Scuba Divers.
  • If the student cannot attend the scheduled sessions, the students will need to email info@pacificscubadivers.com to notify Pacific Scuba Divers at least 7 days before the first session start date.
  • If, for any reason, the student cannot attend the scheduled sessions past the 7 days rescheduling period, the student will be responsible to pay additional training fees for each session. This includes any medical, health or personal reasons.
  • The class registration fee is non-refundable. The registration fee may however be applied to another publicly posted class.
  • If the student cannot complete the PADI performance requirements for each training session (95% of students complete their training with scheduled sessions), the student will be required to attend the next scheduled class and pay additional training fees.
  • At times, Monterey dives may be canceled due to dangerous beach/weather conditions. If this occurs, Pacific Scuba Divers will provide alternate dates within 4 weeks from the original dates. If the student cannot complete ocean dives within 4 weeks, the student will need to attend a refresher pool session and pay an additional training fee before attending the ocean training dives.
  • Pacific Scuba Divers reserves the right to change the pre-assigned instructor for each training session of public courses.
  • Pacific Scuba Divers reserves the right to cancel the entire course due to weather or other reasons. If your entire course is canceled, Pacific Scuba Divers will issue a full refund for the course.

  Local Diving Charter Policy  

  • Break water beach fun dive
    • No refund - within 3 days from the fun dive date
    • A rescheduling fee will be charged if the diver changes to a different day within 3 days from the fun dive date.
  • Monterey Guided tour / Boat dive
    • No refund - within 7 days from the scheduled dive date
    • A rescheduling fee will be charged if the diver changes to a different day within 7 days from the scheduled dive date.

  General Purchase Policy  

  • You have 14 days for an exchange or full refund
  • Any returns or exchanges must be in "As New" resellable condition & accompanied by a receipt.
  • No returns or refunds on the following:
    • Swimwear after having been used in the water
    • PADI Student Materials after use or registration
    • Cut-to-Order Materials such as webbing, Line & Tubing and etc.

  Rental Policy  

  • It is the diver's responsibility to inspect and test all of the rental equipment before leaving the store.
  • Renter is responsible for the damage to the equipment and fixing cost except normal wear & tear determined by Pacific Scuba Divers Inc.
  • Renter will pay full retail price for the equipment if it is lost, stolen, non-returnable for any reason, or 14 days after the scheduled return date.
  • Renter will pay $5 per item per day late fee if equipment is returned after the scheduled return date.
  • Renter will thoroughly rinse equipment in fresh water and remove sand before returning. A $35.00 cleaning fee will be charged on rental equipment returned excessively dirty, sandy.
  • A $20 visual inspection fee will be charged for any tank returned empty (< 50 psi).
  • A $55 regulator service fee will be charged if the seal cap of the first stage regulator is returned open which damages / floods the first stage regulator.
  • Rentals are based on time, not use. No Refunds or Rainchecks. All rentals are final.

  Service Policy  

  • Repair services are warranted for 30 days, & parts per Mfr.,  as long as the equipment has not been damaged. We are fine with performing minor tweaks, etc. within a reasonable time.
  • Please allow 3 to 4 weeks for general repairs. Dry Suits may be longer. Warranty & Mfr. battery changes are subject to their lead-time + shipping time & costs which are hard to quote up front.
  • Please give enough lead-time for us to do a proper job. We will always do our best to finish the work promptly, but we may not always be able to complete the work on time if we run into a parts problem, or other unforeseen issue. We don't know if there's a parts issue until we disassemble your gears. Please give a drop-dead date so we can better plan for deadlines.
  • Show Proof of Purchase, service records & warranty card before we begin your work, if it's warranty service. You are responsible for shipping & accept that as part of your service agreement. We will call as soon as we receive back any Warranty Service done by the Manufacturer. Manufacturer policy changes are often without notice & subject to change (rare).
  • If your tank is hydro tested & it doesn't pass, you will still need to pay for the service and your tank will be marked as "condemned". Very rare, but it can happen.
  • You will be charged for labor on service upon bringing your gear for service. We do not charge for parts until the item returns from service since we do not know what parts had to be replaced. Other service charges may apply as well if the damage was not visible by the staff at first (flooded regulator for instance)
  • If you want your gear to be serviced faster than the 3-4 weeks, you may request a 2 week expedite fee of $20 per item (1st, second stage, and octo of a regulator count as  3 items). If we cannot honor that timeline, the charge will be returned.
  • Customer is responsible for picking up the serviced equipment in a timely manner. A $5 per week storage fee per item will apply after 1 month. Equipment will be considered abandoned after 3 months without communication & reason.

 

Top