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  Course Policy  

  • The student commits to the original course schedule signed up with Pacific Scuba Divers.
  • If students cannot attend the scheduled sessions, Students will need to email to info@pacificscubadivers.com for noticing Pacific Scubs Divers at least 7 days before the above first session start date.
  • For any reason the student cannot attend the scheduled sessions without 7 days notice from the start date, the student will be responsible to pay additional training fees of each session. This includes any medical, health or personal reasons.
  • The class registeration fee is non-refundable. My registeration fee may be applied to another publically posted course later.
  • If the student cannot complete the PADI performance requirements of each training session (95% of students complete their training with scheduled sessions), the student will be required to attend the next scheduled class and pay additional training fee.
  • At times Monterey dives may be cencelled due to dangerous beach conditions. If this occurs Pacific Scuba Divers will provide alternate dates within 4 weeks from the original dates. If the student cannot complete ocean dives within 4 weeks, the student will need to attend a refresher pool session and pay an additional traning fees before the student attends the ocean traning dives.
  • Pacific Scuba Divers reserve the rignt to changed the pre-assigned instructor of each traning session of public courses.
  • Pacific Scuba Divers reserve the right to cancel the entire course due to weather or other reasons. If your entire course is canceled, Pacific Scuba Divers will issue full refund of the course payments.

  Local Diving Charter Policy  

  • Break water beach fun dive
    • No refund - within 3 days from the fun dive date
    • A rescheduling fee will be chaged if the diver change to a differnt day within 3 days from the fun dive date.
  • Monterey Guided tour / Boat dive
    • No refund - within 7 days from the scheduled dive date
    • A rescheduling fee will be chaged if the diver change to a differnt day within 7 days from the scheduled dive date.

  General Purchase Policy  

  • Generally, you have 14 days for an exchange or full refund
  • Any returns or exchanges must be in "As New" resellable condition & accompanied by a receipt.
  • No returns or refunds on the following:
    • Swimwear after been used in the water
    • PADI Student Materials after use or registered
    • Cut-to-Order Materials such as webbing, Line & Tubing

  Rental Policy  

  • It is Diver's responsibility to inspect and test all of the rental equipment before leaving the store.
  • Renter is responsible for the damage to the equipment and fixing cost except normal wear & tear determined by Pacific Scuba Divers Inc.
  • Renter will pay full retail price for the equipment if it is lost, stolen, non-returnable for any reason, or 14 days after the scheduled return date.
  • Renter will pay $5 per item per day late fee for weekly rate items or per daily rental price per day for daily rate items if I return the equipment after the scheduled return date.
  • Renter will thoroughly rinse equipment in fresh water and remove sand before returning. A $35.00 cleaning fee will be charged on rental equipment returned excessively dirty, sandy.
  • A $20 visual inspection fee will be charged for any tank returned empty (< 50 psi).
  • A $55 regulator service fee will be charged if the seal cap of the first stage regulator is returned open which damages / floods the first stage regulator.
  • Rentals are based on time, not use. No Refunds or Rainchecks. All rentals are final.

  Service Policy  

  • Generally, repair services are warranted for 30 days, & parts per Mfr.,  as long as it hasn't been damaged. We are fine with performing minor tweaks, etc. within a reasonable time.
  • Please allow 2 to 3 weeks for general repairs. Dry Suits may be longer. Warranty & Mfr. battery changes are subject to their lead-time + shipping time & costs which are hard to quote up front.
  • Please give enough lead-time for us to do a proper job. Of course there's exceptions & we do our best, but if we can't complete due to a parts problem, or other unforeseen issue, then understand. We don't know if there's a parts issue until we disassemble your gears. Please give a drop-dead date so we can better plan for deadlines.
  • Show Proof of Purchase, service records & warranty card before we begin your work, if it's warranty service. You are responsible for shipping & accept that as part of your service agreement. We will call as soon as we receive back any Warranty Service done by the Manufacturer. Manufacturer policy changes are often without notice & subject to change (rare).
  • If your tank is hydro tested & it doesn't pass, you will still need to pay for the service and your tank will be marked as "condemned". Very rare, but can happen.
  • Equipment is returned after payment. You are responsible for picking it up in a timely manner. If not right away, we'd consider a week to be appropriate. Equipment will be considered abandoned after 2 months without  communication & reason. Storage charges may apply.
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